In this era of Facebook, Twitter and email, crucial face-to-face communication skills have been lost or put aside indefinitely. There has been a sharp decline in face-to-face communication in favour of instant contact overload. Because of this, people are losing vital opportunities to connect and network. Face-to-face communication can give some of [...]
Think about the most successful business person you know. Place an image of them in your mind; speaking with a potential client, delegating a task to an employee, speaking to a partner in a board meeting. One thing should be clear about their demeanor; they treat those around them in a way that establishes and [...]
It used to be that people only needed to sharpen their communication skills for phone conversations and face-to-face appearances. For many, these scenarios were bad enough, especially public speaking. Nowadays, even in small groups and one-to-one settings, effective communication is getting tougher. Times have changed. Thanks to email, instant messages, chat rooms, social media and [...]
Phone etiquette for today’s busy world Have you ever been put on hold and then couldn’t remember who you called? Have you dialled someone and then had to stop and think about the reason you made the call? We are often so busy and wrapped up in our own work that we some times forget [...]
What makes a movie bad? Many elements can affect the quality of a movie, but they all boil down to one thing: if the audience doesn’t believe enough to get carried along, it’s a bad film. What is the one thing that is guaranteed to annoy an angry customer even more? When they don’t believe [...]
